Opening of terms for retroactive complaints

Users are hereby informed that, in compliance with the provisions of ART resolution no. 94/2026 of June 15, 2026 (issued within the scope of the procedure referred to in resolution no. 152/2025 of September 11, 2025), Autostazione di Bologna S.r.l. has established the option to submit retroactive complaints.

This measure concerns any disruptions or deficiencies encountered in the Bus Station's services during the period between June 25, 2025, and July 30, 2025.

Terms and Deadlines

• Start date: Complaints may be submitted starting from June 16 2026

• Deadline: The final and non-extendable deadline is set for December 31, 2026

How to submit a complaint

Operating procedures and instructions can be consulted:

• On the official website of Autostazione di Bologna S.r.l., by visiting the section: Sending a complaint

• In paper format at the stationmaster's office (ufficio del capostazione), located at the beginning of the departure platform.

Bologna, 16/06/2026

Autostazione di Bologna S.r.l.